Frequently Asked Questions

Vetify is a comprehensive pet care management platform that helps you keep track of your pet's health records, vaccinations, medications, vet appointments, and more. It's designed for modern pet parents who want to stay organized and never miss important care tasks.

Creating an account is easy and free. Click the "Get Started" button, enter your email address and create a password. You can start using Vetify immediately after registration.

Yes! Vetify offers a free plan that includes 1 pet profile, basic health records, email reminders, and 100MB of document storage. For more features like unlimited pets and advanced health tracking, check out our Premium plan.

Vetify works on any device with a web browser - desktop computers, laptops, tablets, and smartphones. Our responsive design ensures a great experience on any screen size.

No app download is required. Vetify is a web application that works directly in your browser. You can add it to your home screen on mobile devices for quick access.

With the Free plan, you can add 1 pet profile. The Premium plan allows unlimited pet profiles, perfect for multi-pet households or professional breeders.

Pet profiles can include your pet's name, species, breed, date of birth, weight, microchip number, photos, emergency contacts, and any notes you want to keep. You can also track weight changes over time.

Yes! Vetify supports dogs, cats, birds, rabbits, hamsters, fish, reptiles, and other pets. You can customize the profile based on your pet's species.

You can track vaccinations, medications, vet visits, surgeries, allergies, lab results, weight changes, and general health conditions. Each record can include dates, notes, and attached documents.

Yes! When you add a vaccination record, you can set a reminder for the next due date. Vetify will send you email notifications before the vaccination is due.

Yes, Premium plan users can export health records as PDF or CSV files. This is useful for sharing with your vet or keeping offline backups.

Absolutely. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your data with third parties. See our Privacy Policy for details.

You can set reminders for vaccinations, medications, vet appointments, grooming, feeding schedules, and any custom tasks. Reminders can be one-time or recurring.

All users receive email notifications. You can customize how far in advance you want to be notified.

Yes, you can snooze reminders for a specified time or reschedule them to a new date. You can also mark reminders as complete when the task is done.

Premium plan users can sync reminders with Google Calendar, Apple Calendar, and other calendar apps that support iCal format.

You can upload PDFs, images (JPG, PNG), and common document formats. This includes vet records, insurance papers, adoption certificates, microchip registration, and more.

Free plan includes 100MB of storage. Premium plan includes 5GB. This is typically enough for years of pet documents.

Yes, all documents are automatically backed up to secure cloud storage. You can access them from any device at any time.

Yes, you can organize documents into categories like medical records, insurance, identification, and custom categories. You can also search documents by name or date.

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Stripe.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period.

Yes! Annual billing saves you approximately 2 months compared to monthly billing. Premium annual is $49.99/year (vs $59.88 monthly).

Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact our support team for a full refund.

Your data is never deleted. If you exceed the limits of your new plan (e.g., number of pets), you won't be able to add more until you're within limits, but existing data remains accessible.

Go to Settings > Account and click "Change Password". You'll need to enter your current password and your new password.

Yes, you can update your email address in Settings > Profile. You'll need to verify your new email address before the change takes effect.

You can delete your account in Settings > Account. This will permanently delete all your data including pet profiles, health records, and documents. This action cannot be undone.

No, we never sell or share your personal data with third parties. We only use your data to provide the Vetify service. See our Privacy Policy for complete details.

Your data is stored on secure servers with encryption at rest and in transit. We use industry-leading cloud infrastructure to ensure reliability and security.

Free plan users can access community support and our help center. Premium users get priority email support.

Email support is available Monday-Friday, 9am-6pm (local time). Our help center is available 24/7.

Yes! Our community forum is a great place to connect with other pet parents, share tips, and get advice. It's free for all users.

Absolutely! We love hearing from our users. You can submit feature requests through the app or by emailing our team. Many of our features were suggested by users.