Privacy Policy

At Vetify, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care management platform.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect information you provide directly to us, including:

• Name and email address
• Password (stored in encrypted form)
• Profile information (optional)
• Payment information (processed by our payment provider)
• Communication preferences

1.2 Pet Information

To provide our pet care management services, we collect information about your pets, including:

• Pet names, species, breeds, and dates of birth
• Health records, vaccinations, and medical history
• Photos and documents you upload
• Reminder and appointment information
• Weight and health tracking data

1.3 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and general location
• Usage data and interaction with our services
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send reminders and notifications you've requested
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent activity
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

We may share information when you direct us to do so, such as when sharing pet profiles with others.

3.2 Service Providers

We work with third-party service providers who need access to your information to perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email notification services
• Analytics providers

3.3 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@vetify.care or through your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, understand usage patterns, and deliver relevant content. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: